We understand that sometimes, the toy of your dreams might not be exactly what you expected, or perhaps you've received an extra special gift from Eve's Toy Shop and it's not quite the right fit. No worries, we've got you covered with our delightful and stress-free returns policy!
No Rush, No Fuss
At Eve's Toy Shop, we don't believe in rushing fun! That's why we've ditched the usual return time limits and offer 90 days to return your item(s). Buy those gifts in advance and rest assured, you won't need to worry about returning them in a hurry.
Let's Keep It Playful
To ensure a smooth return, just make sure your item is in tip-top shape, just like when you first unwrapped it. It should still have its original packaging, so we can make someone else's day with it!
What Can't Be Returned
We can't work our magic on gift cards or items not in their original condition, damaged, or incomplete.
How to Return - Easy Peasy!
Ready to return your toys to Eve's Toy Shop? Follow these easy steps:
Step 1: Pop an email to us at returns@evestoyshop.co.uk, and let us know your return is on its way. Feel free to share why you're sending it back—it'll help us to get it right in the future!
Step 2: Gather your goodies and include your name, contact details, order number, and the all-important receipt or proof of purchase. Package it up with care, and send it to:
Returns:
Eve's Toy Shop
1A King Street
Llandeilo
SA19 6AA
For those extra-special items, we recommend getting a proof of purchase or requesting a signed delivery.
Step 3: Once we receive your return, we'll send a confirmation email and process your refund. Your refund will usually appear in your account within 3-5 days.
Sale Items - Oops, They're Gone!
Sale items are like disappearing acts—they can't be refunded. But don't worry, more enchanting deals await!
Magical Surprises
If your item was marked as a gift and shipped directly to you, we'll grant you a gift credit for its value. Once we've got the returned item, we'll conjure up a gift certificate and send it your way. Don't worry; the original gift giver won't have a clue, so no hurt feelings!
Faulty Spells & Magic Mishaps
We put great care into selecting every toy we send, so you can enjoy them. Please inspect your parcel as soon as it arrives. If you spot any damage or faults within 48 hours, let us know right away so we can make it right.
Should you need to send your parcel back to us due to a fault or magical mishap, we'll happily refund your postage. Reach out to us via email or give us a call as soon as you can after delivery, and we'll sort it for you.
At Eve's Toy Shop, You are important to us. So, if you have any questions or need assistance with your returns, please don't hesitate to contact our friendly team. We're here to make your toy shopping experience as enjoyable as possible!
Eve's Toy Shop - Where Every Toy Holds a World of Possibilities! 🌟
